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Frequently asked questions
General information about your Shuttel card
What can I do with my Shuttel card?
Lost or stolen Shuttel card, DKV card or Eneco electronic key fob
Forgotten your Shuttel card?
Topping up credit yourself
I’m moving house, so I’ll be making more/less/different journeys
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Travelling with your Shuttel card
Fuel expenses claim
On-street car parking
Q-Park car parks
‘OV Fiets’ rental bicycle
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How do I activate my Shuttel card?
I have forgotten my Yellowbrick password
Why do I have to choose a PIN code?
How do I apply for my Shuttel card?